Castlewood Apartments

Reviews

• ★ ★ ☆ ☆ ☆
  I've had so many problems. -My apartment flooded twice. The first happened after the Maintenance man named Jose improperly connected my washer. Water flood the bathrooms the dining room and both bedrooms the first day. All our boxes were soaked. -The Second Flood happened when the same thing happened upstairs a few months later. This time our wall were soaked with water from the ceiling down. -After at least 4 times visiting the office for repair work on the AC they finally came to see why nothing was working an there was a huge ball of ice surrounding outflow vent. When it melted we flooded again. The A/C froze over because the unit wouldn't respond to the command to shut-off and continued operating for a month in December. The bill was more than doubled and the office fought with us claiming they weren't responsible and they fixed a problem every time. Yet Jose would simply turn it on and wave his hand over the vent and leave. -In just the year I've been here there were two Utility Disasters that I know of. One week the electricity went out for the entire weekend until Sunday in SUMMER in about 75% of the complex. All our food was ruined and they gave no compensation. Next the water was disable without telling anyone coming home to no functioning toliets or running water. This complex looks good when you drive but drive to the back and it's a different story. They spent a ton of money upgrading the interiors but the painting was sloppy. The wood work in the closets looks like a child with a nailgun preformed it all. They promised a lot in the Office and Grace always says they are "Better than across the Street" but it's not that much better. This complex is 40 years old and they spent nothing on fixing the electrical polls or the pipes. My Complaints -When it rains certain areas lack proper drainage. You get water in your apartment or right at the door. -Car parking is RIGHT NEXT TO THE BEDROOMS in nearly all apartments so slamming doors and loud drunk people are normal. Watch out if some one has a motorcycle -The kids actively dig up and destroy stone walk ways. -The kids run around knocking doors and then run away -The dog owners are HORRIBLE. Pet waste is everywhere especially from big dogs. -The staff is NICE but unhelpful and incompetent. We were lied to frequently about getting the apartment checked for molded for our protection. I have mold stains in the bath room where water came from the second story. The infamous Jose came in and sprayed it with Kilz Primer and left. He didn't cut into the wall to see if there was mold behind the walls no matter how many times the office girls said he would. -The water bills are ridiculously HIGH. $50-60 dollars because the place is so old they don't have water meters for each unit. The Water Bill is split up among the entire community and their has been a continuous leak for the past year (or so they say) that we're all paying through the nose for. -Parking is terrible. You will have to park on the street outside of the complex. Don't count on the covered parking. They don't regulate it and have no idea how many spots are actually free. Late one night I counted 80 spots at 3am but they'll tell you none are available. The Good. - Electricity bill is good because the apartments are usually in shade. -Very close to the Movie Theater and the freeway. -Very safe. Security patrols several of the complexes. No break-ins or car theft. -The people are nice, mostly Spanish speakers This place has Long Long way to go
  By Michaeux White, March 09, 2018
• ★ ☆ ☆ ☆ ☆
  Are you really asking me to reach you? Seriously? Again?! I sent you several emails regarding the problem of the noise in my apartment, caused my the ACs that are on the roof: I'm still waiting for your reply to my last complaint about it. I honestly gave up on that, so I'm still living with the costant noise in my ears and I still need to sleep with earplugs.... Every month I have to send you a request for the AC in my apartment because it takes hours to decrease the internal tempature of 2 or 3 degrees... I gave up even on that... My car has been towed once because the free parking spots were all taken and you didn't provide to me the tag for a reserved parking. And, just to remind you, the covered parking very closed to my car collapsed few months ago: fortunately my car was not involved. Please do not forget the several times that I told you, at the beginning of my lease, that someone was using my trash box without my approval and please do not forget the several times that I complained about the fact that my thash sometimes was not picked up, even if I always paid the charges in time. I still have this problem, but I gave up: I'm too tired... I've never seen the hallway clean and with no odors in more than 12 months. Please do not try to forget when I told you that a stranger knocked at my door during the night... TWICE! Your reply has been: "call the police next time". Plus, I'm still not understanding why my water bill is increased of almost $40: I live alone and I didn't change my routine... So how is it possible that for one month I paid $25 and for the next one $60... And the curious thing is that during that time (December 2016) I was on vacation... I don't want to talk about the laundry rooms because it's too much: I asked you when was the last time that someone checked them and you told me that you didn't remember... If you need any other explaination regarding my feedback on Castlewood apartments, I'm here for you.
  By Nicoletta Salierno, April 22, 2017

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