State Farm: Brian Burklow

Reviews

• ★ ☆ ☆ ☆ ☆
  I didn't realize that this office was such a pain, they were quick to sign me up but to leave they decided not to submit my request. I added a new Audi to my policy and my rate shot up. My spouse and I did some rate shopping and saw that geico was much cheaper for the same exact coverage. I called Brian's office to see if they could match and they couldn't so I requested a cancellation. The girl stated well you have to send me the proof that your currently covered. I stated sure and less than 15 minutes after our conversation I sent the proof via email. I waited two days and my policy's were still active (including renters) which over the phone she said she could cancel immediately because it's not state mandated. Because my policies were still active I called again and the woman who picked up said she was out of the office and will work on it when she gets back?!? I'm like what only she can do it? I forwarded the email to Brian who of course didn't respond or action it and almost five days in I had to contact corporate and that's when I finally received a call from corporate (never Burklow) acknowledging my cancellation and also apologizing. Guess what.. 15 days in my renters shows active still, corporate stated that they talked to Burklow and they put in that cancellation but it never took. I'm happy I have it all in writing. I didn't expect this office to be shady like the reviews but yup it hit me too. I like Statefarm but this agent and team do not seem to have integrity..
  By EnRico W, April 03, 2017

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