Frost Bank

Reviews

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  My experience walking through the door was nice it actually opened up right before me. I was greeted by a lady at the counter who was very nice and polite. I inquired about opening an account and she assured me that she would be able to help. Then, someone walks up by the name of Daniel (the only reason I know his name is because that's what the lady called him). She asks him if he can help he said "sure." I follow him into a small office room with a round table. Well at least that's what I assume it's used for. Daniel then begins asking questions which are pretty normal in the beginning but then suddenly I feel like I'm being interrogated. Daniel then says he doesn't feel comfortable with opening the account. His reasons are because I asked for a temp card the same day. And that I have too many accounts at other banks. Daniel and I have now begun arguing with each other over my personal business. This is coming from a guy who never even introduced himself to me who doesn't have on a name tag just caries around a laptop. (I don't even know who you are or your position) I worked at Wells Fargo bank for two years as a personal banker in the "lower income" area and I've never treated any of my customers the way Daniel has treated me. I later found out his name because I asked him. Daniel Sexton has terrible customer service. I had on work attire and a name badge so you can clearly see where I work. I came to set up direct deposit because I just got a new job. But it seems Daniel Sexton had an issue with me personally. Buddy you need to go back to training and find out how to provide customer service. He kept saying build a relationship with the bank like he was quoting the mission statement. If your the person I have to deal with at a bank then No Hell No I don't want to build a relationship with this bank. Yes I'm a black man with visible tattoos and I have more than one bank. Customer service goes a long way and for a bank that's "growing" you first need to find the right people with the right skills and Can provide CUSTOMER SERVICE!
  By Tyrel Evans, February 25, 2018

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