Capital One Bank

Reviews

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  EVERY experience I have had at this branch has been poor. Their customer service is TERRIBLE. Recently I had to see a personal banker so that I could dispute a charge and replace my debit card. There was only one banker working, and two customers before me. I assume they were opening new accounts or conducting other major transactions because I wanted 90 minutes to conduct my business (it was 30 minutes after their close of business before I was even called to sit down). On another occasion, the ATM malfunctioned and showed no record of my deposit. Very unusual, because when I called the 1-800 customer service, I was told that my debit card reflected the deposit, but they ATM must have failed to record it. They seem to have a high turnover rate of employees there, because I never see the same ones. After the ATM disaster, I'm DONE with this branch. If my business requires that I must go into a branch, I will go out of my way to go to another.
  By Rachel Perez, November 04, 2017

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