BBVA Compass

Reviews

• ★ ☆ ☆ ☆ ☆
  My friend and I walked in around 12:40pm to try to open a bank account. The woman unceremoniously told us that they closed at 1 and it was too late to open a bank account because it would take an hour to do it and they closed at 1pm. The day before, I had called to request an appointment but the banker said I did not need to and said they were open UNTIL ONE. Well, we went down to the Wells Fargo down the street, whose banker said to us, "if we're open until 1, I would have sat down with you until 12:59." They were fabulous at Wells Fargo. Never going to bank with BBVA.
  By S Lin, February 06, 2018
• ★ ★ ★ ★ ☆
  The customer service at the branch is the best. That being said, I hate their telephone customer service (not branch specific) and the online systems they have in place. A simple "Hi, what is my account balance?" works just fine, but when it comes to I want to setup online wire transfer, they don't have a clue. Even there fax machine don't work most times.
  By Jojo Joy, April 27, 2017

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