Allstate Insurance Agent: Jacques Watley

Reviews

• ★ ★ ☆ ☆ ☆
  AVOID __ Twice burned by Allstate __ I left Allstate way back in 1987, dissatisfied with poor service on my first and only claim. 20 years later, I made the mistake of falling for the "lower rate" sales pitch Allstate proffers. Hard lesson learned. I saved about $200 for the year. Good so far? Read on. Unfortunately, one of the family vehicles was hit (legally parked, unoccupied by us) and totaled -- although it took well over two weeks for Allstate's "good hands" to make much of an effort to figure that out. The deep, reassuring voice carefully employed in Allstate ads stands exposed, a Madison Avenue parlor trick designed to paint the firm with the gravity possessed by the voice. Don't fall for it. Here's why: - Where are Allstate's adjusters portrayed on your TV spots? Only three weeks after the incident an adjuster actually, physically, looks at vehicles and is only vaguely aware of the situation? - Why did Allstate's car rental facility have but ONE courtesy vehicle on site - a van that wouldn't fit in our garage? - Why did Allstate's preferred repair service provider (Service King) make the claim that we "wrecked the car" previously? The car had NEVER been so much as nicked, had less than 4,500 miles on it without blemish. Yet Service King stood by their claim, unsupported by one item of evidence, and told me and my wife that lying to them about the vehicle history! Outrageous, offensive, infuriating, unacceptable behavior. - Why did Service King unequivocally state they do not represent or work for Allstate, then, moments later, your offices tell us "Service King acts as our adjuster, we have an arrangement?" - Why did this same service provider assess only $1500 in damages to the car when, after subsequently having the vehicle towed to a reputable dealer, that figure quickly rose to over $14,000? - Why couldn't the Nissan dealer see ANY evidence that the car had been "previously wrecked," in direct contradiction to the baseless claim of the facility Allstate originally towed us to? - Why did your Allstate office receptionist, Mr. Watley -- in an emblematic display of the disheartening, demoralizing, "not my department" epidemic in American, corporate responsibility -- tell me "it's not your [our] problem" once a car is actually in an accident? - Why, if one works for Allstate, is NOT helping ANY customer to resolve issues ultimately part of "your" problem? Who do you believe provides the funds that enables your company to write your paychecks? - Why did your adjuster offer $19K on the totaled vehicle and, when pushed, then admit the lowest comp he could find was thousands higher than $19K? - Why did said adjuster then "back down" claiming the $19K was "an average given not even ONE comp in this "average" was as LOW as "the average?" Does Allstate think NONE in this country retain even grade-school-level math skills? You're supposed to be one of the big guys, the good guys, Allstate, not a bargain basement operator -- and that's reflected in your rates. I don't expect or even want answers from an office and firm whose word carries little credibility now. But I do hope others will take note of the pattern of start-to-finish service so detached, so impersonal, that it is literally a blight on the landscape of american commerce. Accountability and reasonable, even passable, customer service is what most of us want and expect, even as we find it less frequently as a "pass-the-buck" culture propagates across the land. If only Allstate -- along with so many other "mail-it-in" companies -- would accept accountability for poor service and poor corporate citizenship, and make some effort to correct course. Our nation, our economy, your workers, all our workers, and certainly your customers would be much better off. ADVICE: AVOID - any savings can be lost many times over -- not to mention weeks of inconvenience, lost personal time, and dozens upon dozens of frustrating phone encounters -- if you have just ONE claim incident, even if that incident is no fault of your own.
  By S. Ward, January 04, 2018

Photos